Holiday Collection

You have 30 days after receiving your item to request a return. Items must be unused, in original packaging, with proof of purchase. Contact support@rockaylapets.com with your order number to start a return. Customers pay return shipping unless the item arrived damaged, defective, or incorrect. For damaged or defective items, email us photos and we'll send a replacement or a full refund.

Yes. The following can't be returned: personal care and hygiene products (such as toothbrushes, lick mats, and grooming tools), perishable goods, custom or personalized items, sale items, and gift cards.

Orders are processed within 1–3 business days (not including weekends or holidays). Standard delivery typically takes 7–20 business days. Once your order ships, you'll receive an email with a tracking number. Please allow 3–5 business days for tracking to update.

Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.

We ship within the United States only. Standard shipping is FREE on orders of $70 or more, and $8 on orders under $70. Express shipping is available for $15. You'll always see your shipping cost at checkout before you pay.

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